“How do you make sure your communications actually resonate with your audience?” My answer always starts with the same principle: understand the customer journey. The customer journey is the foundation of any successful communications strategy. It maps out the series of interactions a customer has with your brand, from initial awareness to the moment they become a loyal advocate. When … Read More
Why Understanding the Competition is Key to Sales Success
In sales, knowledge truly is power. Understanding your competition can make all the difference in closing deals and building trust with customers. Here’s how knowing your competitors can give you an edge: We help develop competitive insights, prepare sales teams for face-to-face interactions, and tell stories that lead to more wins in the marketplace. In sales, understanding the competition isn’t … Read More
Tips For Your Value Proposition
Here are some additional tips to create a compelling value proposition: Ultimately, the key to successful value proposition development will appeal to not only the features and benefits of your product(s) but the values that are important to the customer purchasing from you.
Questions As You Develop Your Value Proposition
Some questions you will want to answer as you develop your value proposition: These questions can help you can create a value proposition that resonates with your target audience and drives business success
The Four Steps to Create a Value Proposition
A value proposition is a statement that communicates the unique value that a product, service, or brand offers to its target audience. When you create a value proposition, you are setting yourself up for success vs. your competitors. These four steps are helpful in developing the true differentiation in your product(s): Identify your target audience: Determine who your ideal customer … Read More
A new brand strategy means change
The fact is, when created properly, your brand strategy provides support and direction for your business. It tells you what your company’s position in the industry is, relative to your competitors, and what makes it different from the rest. With the right personality, expression, value proposition, and core essence that you identify for your brand, you can make it more … Read More
The “Why” to Integrating Marketing Messaging
In today’s marketing arena, an integrated strategy can give you a big advantage. Whether you have a strategy or not, you are likely using multiple channels — and if not, your competitors are. Companies that focus on omnichannel customer engagement grow faster than those who don’t. The benefits of integrated marketing include: Memorability — The messages you deliver across channels … Read More
Five Steps For Establishing Your Brand
1. Know Thyself: That famous maxim is an all-important first step to effective branding. Working to understand what employees believe about your company—its personality and its attributes—is an invaluable undertaking. For one rebrand of a global company, we interviewed employees across all departments, levels and geographies to ensure we had a comprehensive view of the company’s view of itself. 2. … Read More
It Started with 2 Billboards.
Anyone familiar with the Cleveland Cavaliers is familiar with the team’s star player LeBron James, who will be a free agent at the end of the 2018 season. And if you’ve been paying especially close attention, you know there’s a bit of a billboard war happening. It started with a Philadelphia-based company who commissioned three billboards, all in a row, … Read More
4 Ways Your Brand Can Improve Customer Experience
The customer journey is not a simple funnel anymore. With the introduction of multiple digital channels, it’s become more complex with touchpoints across multiple channels over time. How do you improve the customer experience while implementing effective touchpoints? Here are four ways you can get started. #1. Sweat the Small Stuff Even the best companies have some gaps in their … Read More